Terms & Conditions
By hiring and utilizing our services, you agree that you have read, understand, and agree to the terms listed. The client agrees to be the party responsible for full payment, communication, upholding this agreement and satisfaction guarantee procedures. Third party involvement is not recognized by Just Peachy Clean, LLC.
We may revise these terms or policies from time to time in an effort to better your experience with our company. The revised version will be effective at the time of posting, unless otherwise noted. If our changes impact your scheduled cleaning services, we will provide notice of such changes to the email address you have on file. Continuing to use our services after any changes will be documented as agreement with said terms.
Damage and Liability:Makayla Adams2024-08-23T10:36:08-04:00
Sometimes breakage occurs when items are unstable or unsecured: pictures not hung securely, top-heavy items with unstable bases, wobbly/tippy objects. We cannot take responsibility for such items. Value must be verified for any item over $25. In some cases, we may have the broken or damaged item repaired by a professional restoration company. Breakage/Damage complaints must be made to the Just Peachy Clean Office within 24 hours of service.
Sometimes breakage occurs when items are unstable or unsecured: pictures not hung securely, top-heavy items with unstable bases, wobbly/tippy objects. We cannot take responsibility for such items. Value must be verified for any item over $25. In some cases, we may have the broken or damaged item repaired by a professional restoration company. Breakage/Damage complaints must be made to the Just Peachy Clean Office within 24 hours of service.Payment and Cancellation Policies:Makayla Adams2024-08-23T10:35:44-04:00
- Skip/Cancellation/Reschedule/
Lockout: - To reschedule, cancel, or skip your service, please call 386-290-7594 during business hours (8:30-5:00 M-F). You understand that you may be charged up to a 50% partial fee if you cancel service with less than 36 hours’ notice (nights and weekends do not count towards the 36 hours). You also understand that any retainer you have paid towards your clean will be forfeited if you do not give 36 hours’ notice (not including nights and weekends); however, if you give proper notice, your retainer can be applied to a different day.
- Recurring Service Skip Fee: Your next clean will be charged accordingly:
- Weekly: Charged Bi-Weekly Rate for Next Visit
- Bi-Weekly: Charged Monthly Rate for Next Visit
- Monthly (every 4 weeks): Charged a 50% Increase for Next Visit
- After the next visit, your rate will return to the normal service charge. We must strictly adhere to this policy to prevent lost wages for your cleaning professionals.
- Lock Out: You understand that you may be billed a 75% partial fee for failing to provide access to the home upon arrival, if we are unable to clean (no power, no water, pests, etc.), or if you turn us away at the door. There are no exceptions after the first incident. Any retainer you have paid towards your clean will be forfeited if our technicians do not have access to the home on the day of the clean.
- Payment: Payment is due at the time of service. Any retainers charged are non-refundable once your card is charged. Your credit card number will be securely retained as backup payment for undisputed delinquent balances. If payment is not received within 36 hours, a $15 late fee will be applied.
- Holidays: If you wish to reschedule, cancel, or skip your cleaning during a holiday week, a two-week notice prior to your cleaning is required. If less than two weeks’ notice is given, a cancellation fee of 100% of your scheduled service will be charged to your card.
- You understand that Just Peachy Clean does not offer refunds. We re-clean until you are satisfied.
- Tipping: Tipping is greatly appreciated but not required. A suggested tipping range is 10 to 15% of the fee before sales tax. If you wish to add tipping to your credit card payments, please call our office.
- Rate Increases: We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.
Skip/Cancellation/Reschedule/
Payment: Payment is due at the time of service. Any retainers charged are non-refundable once your card is charged. Your credit card number will be securely retained as backup payment for undisputed delinquent balances. If payment is not received within 36 hours, a $15 late fee will be applied.
Holidays: If you wish to reschedule, cancel, or skip your cleaning during a holiday week, a two-week notice prior to your cleaning is required. If less than two weeks’ notice is given, a cancellation fee of 100% of your scheduled service will be charged to your card.
You understand that Just Peachy Clean does not offer refunds. We re-clean until you are satisfied.
Tipping: Tipping is greatly appreciated but not required. A suggested tipping range is 10 to 15% of the fee before sales tax. If you wish to add tipping to your credit card payments, please call our office.
Rate Increases: We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.Customer Responsibilities:Makayla Adams2024-08-23T10:34:44-04:00
- You agree to provide a lightweight vacuum for our tech to use in your home. This prevents cross-contamination of allergens, germs, pet hair, and dirt (except in the case of move-in/move-out cleans).
- If your home is cluttered or has dishes in the sink on the day of the clean, our technicians will do their best to work around it. However, this may add time to the job, and you may be invoiced accordingly. We do not currently offer organizing services.
- You agree to secure any pet who may become overanxious, stressed, or be a threat. We cannot enter a home with an aggressive pet, and we do not clean up after sick pets or handle pet accidents.
- While we do our best to work safely, we recommend that children are out of the area where cleaning is taking place, as the equipment and products used may not be safe for them.
- For Move Out/In Cleanings, you agree that the home must be vacant, including the absence of any other vendors or contractors. The home must have power and water. If there is no water/power or contractors are present, you will be charged the full amount, and we will remove our team from the home. Shelves, cabinets, and drawers must be empty. If the freezer was added on, it should be unplugged 24 hours prior to the clean to be properly cleaned. We do not perform trash outs.
- You agree to keep your home’s AC set no higher than 74°F during hotter times and the heat no warmer than 68°F during colder times on the day of the clean.
- If you insist on a specific time of day for cleaning, you understand that if scheduling leads to any down/wait time, you may be charged an additional fee to cover the time that our employee is asked to wait before accessing your home or place of business.
- Arrival Window: Please allow for the following arrival windows for your appointment:
- For 8:30 am appointments: 15 minutes before or after
- For all other appointments: 1 hour before or after
You agree to provide a lightweight vacuum for our tech to use in your home. This prevents cross-contamination of allergens, germs, pet hair, and dirt (except in the case of move-in/move-out cleans).
If your home is cluttered or has dishes in the sink on the day of the clean, our technicians will do their best to work around it. However, this may add time to the job, and you may be invoiced accordingly. We do not currently offer organizing services.
You agree to secure any pet who may become overanxious, stressed, or be a threat. We cannot enter a home with an aggressive pet, and we do not clean up after sick pets or handle pet accidents.
While we do our best to work safely, we recommend that children are out of the area where cleaning is taking place, as the equipment and products used may not be safe for them.
For Move Out/In Cleanings, you agree that the home must be vacant, including the absence of any other vendors or contractors. The home must have power and water. If there is no water/power or contractors are present, you will be charged the full amount, and we will remove our team from the home. Shelves, cabinets, and drawers must be empty. If the freezer was added on, it should be unplugged 24 hours prior to the clean to be properly cleaned. We do not perform trash outs.
You agree to keep your home’s AC set no higher than 74°F during hotter times and the heat no warmer than 68°F during colder times on the day of the clean.
If you insist on a specific time of day for cleaning, you understand that if scheduling leads to any down/wait time, you may be charged an additional fee to cover the time that our employee is asked to wait before accessing your home or place of business.
Arrival Window: Please allow for the following arrival windows for your appointment:
Service Limitations:Makayla Adams2024-08-23T10:33:15-04:00
- Just Peachy Clean is a residential and commercial cleaning company, and we do not offer carpet cleaning services. We are unable to move furniture, clean up pet messes, or handle any biohazard situations. Additionally, we do not clean houses with live pests (roaches, bed bugs, rats, fleas, etc.) or unsafe environments (aggressive pets or people, visible black mold, active construction). If our technicians encounter an unsafe environment, they reserve the right to leave, and you will be charged the full amount for the scheduled service.
- By agreeing to this, you understand that Just Peachy Clean does not remove pet messes or biohazard messes (including feces or urine from any source—human, pet, mouse, kitty litter, etc.).
- You understand that we cannot move furniture due to liability issues. We will clean all reachable fixtures and appliances in place, and those that cannot be reached will be addressed with an extendable duster to the best of our ability. The extent to which these items are cleaned varies by service type (Top to Bottom Clean vs. Recurring Maintenance). We do not bring in step ladders for maintenance or priority cleans, and our techs cannot use your step ladders to remain OSHA compliant.
- ️ You acknowledge that we cannot clean without water and/or electricity. If there is no water and/or power when our techs arrive, you will be charged the full price, and the cleaning will not be performed.
- You understand that while we will do our best to mitigate buildup, we cannot guarantee the removal of stains in kitchen cabinets, tubs, showers, toilets, sinks, or grout lines, including staining from mold or mineral buildup due to hard water or negligence.
- You acknowledge that some dust resettlement may occur after the cleaning service. We try to limit the dust in the air but cannot entirely prevent it.
- Our 100% Peachy Guarantee means that if you are not satisfied with your clean, you can contact our office, and we will do our best to send someone back within 24 hours (unless it falls over a weekend). However, we do not offer refunds.
- By agreeing to this, you understand that Just Peachy Clean may take before and after photos for quality assurance purposes.
- You understand that we use a microfiber mopping system and recommend having your hard floors deep cleaned by a professional hard flooring cleaning service once or twice a year. This is the equivalent of vacuuming carpets versus having them professionally shampooed.
Just Peachy Clean is a residential and commercial cleaning company, and we do not offer carpet cleaning services. We are unable to move furniture, clean up pet messes, or handle any biohazard situations. Additionally, we do not clean houses with live pests (roaches, bed bugs, rats, fleas, etc.) or unsafe environments (aggressive pets or people, visible black mold, active construction). If our technicians encounter an unsafe environment, they reserve the right to leave, and you will be charged the full amount for the scheduled service.
By agreeing to this, you understand that Just Peachy Clean does not remove pet messes or biohazard messes (including feces or urine from any source—human, pet, mouse, kitty litter, etc.).
You understand that we cannot move furniture due to liability issues. We will clean all reachable fixtures and appliances in place, and those that cannot be reached will be addressed with an extendable duster to the best of our ability. The extent to which these items are cleaned varies by service type (Top to Bottom Clean vs. Recurring Maintenance). We do not bring in step ladders for maintenance or priority cleans, and our techs cannot use your step ladders to remain OSHA compliant.
️ You acknowledge that we cannot clean without water and/or electricity. If there is no water and/or power when our techs arrive, you will be charged the full price, and the cleaning will not be performed.
You understand that while we will do our best to mitigate buildup, we cannot guarantee the removal of stains in kitchen cabinets, tubs, showers, toilets, sinks, or grout lines, including staining from mold or mineral buildup due to hard water or negligence.
You acknowledge that some dust resettlement may occur after the cleaning service. We try to limit the dust in the air but cannot entirely prevent it.
Our 100% Peachy Guarantee means that if you are not satisfied with your clean, you can contact our office, and we will do our best to send someone back within 24 hours (unless it falls over a weekend). However, we do not offer refunds.
By agreeing to this, you understand that Just Peachy Clean may take before and after photos for quality assurance purposes.
You understand that we use a microfiber mopping system and recommend having your hard floors deep cleaned by a professional hard flooring cleaning service once or twice a year. This is the equivalent of vacuuming carpets versus having them professionally shampooed.Employee Solicitation and Relationship:Makayla Adams2024-08-23T10:27:16-04:00
- At Just Peachy Clean (JPC), we deeply value our employees and invest significant time, energy, and resources into their screening, hiring, and training. To ensure the high level of service our clients expect, we work hard to maintain a low employee turnover rate. This agreement is designed to protect our success by minimizing the risk of unfair solicitation, which could undermine the experience we strive to provide. We ask that you support us in maintaining this standard by not soliciting our employees for private hire.
- By agreeing to this, you acknowledge that a $3,500 finder’s fee will be charged if you hire a Cleaning Tech employed by JPC for private work outside of our services.
- Soliciting a JPC employee for private hire will result in the permanent termination of your service with us, forfeiture of any unused gift cards, and the imposition of the $3,500 fee.
- You also agree that Just Peachy Clean employees are not permitted to enter into a work relationship with you for one full year after their employment with JPC ends.
At Just Peachy Clean (JPC), we deeply value our employees and invest significant time, energy, and resources into their screening, hiring, and training. To ensure the high level of service our clients expect, we work hard to maintain a low employee turnover rate. This agreement is designed to protect our success by minimizing the risk of unfair solicitation, which could undermine the experience we strive to provide. We ask that you support us in maintaining this standard by not soliciting our employees for private hire.
You also agree that Just Peachy Clean employees are not permitted to enter into a work relationship with you for one full year after their employment with JPC ends.