Reschedule | Cancellation | Lock-Out Policy
As Just Peachy Clean continues to grow and expand its mission in making your life just peachy with quality, consistent cleanings, we’ve decided to update our late cancellation/no show policy to deliver the best service possible through a strong team.
Our cleaners are the foundation of our company. To maintain a reputable team, we must provide each cleaning tech with consistency in their daily schedules to prevent loss of wages. Unlike other industries such as retail, hairdressers, etc., we in the cleaning industry do not have the luxury of walk-in customers to supplement our schedules when a client cancels without enough notice. When we schedule your service appointment, we reserve that time for you. Our Cleaning Professionals depend on your home being scheduled for them to make their salary. Cancellations cost them dearly, and we find that if they lose out too often, they quit.
You are vital in helping us to retain our excellent staff.
Please review our updated policy below:
RESCHEDULE / CANCELATION / LOCK-OUT POLICY
⇒ General/1st Time and Move out/In Cleaning: Need to CANCEL scheduled service?
At least *36 business hours’ notice (excluding weekends) is required. We must adhere strictly to this policy to prevent lost wages for your cleaner.
If a cleaning appointment is canceled less than 36hrs in advance, a 50% rate of service will be charged based on the rate of your scheduled service.
⇒Notice for recurring clients:
Skip Fee (skipping appointment entirely) of weekly, bi-weekly, and monthly services are subject to an additional fee because skipping an appointment leads to added build up and dust accumulation. The following fee will be added to the following cleaning service (please select your appointment type):
Need to RESCHEDULE your service?
- We understand life happens, and there are times when changes occur. If you wish to reschedule service, your rescheduled date must be made within 5 business days of your originally scheduled service.
- Reschedules made 5 business days out of the original service date are subject to the fee of $10 for each week outside of the regular recurring schedule.
- If a cleaning appointment is canceled less than *36 business hours in advance, a 50% rate of service will be charged based on the rate of your scheduled service.
Keep enjoying walking into a refreshing home, and know we’re always working to provide you with the best cleaning experience possible. Thank you for being a loyal member of Just Peachy Clean, and we look forward to making your life just peachy with clean spaces and reliable service.
*(Excluding acts of nature such as storms, hurricanes, power outages, or events beyond our control)
As always, if you have any questions, we are happy to help. Contact us at (386) 290-7594.
The Just Peachy Clean Team