What to Know Before Your Clean

Thank you for scheduling your cleaning with us!

What you need to know before your clean.

?What is included in your clean?

  • Top to Bottom Checklist (Deep Cleans & Move In/Out)
  • General Clean/Maintenance clean
  • Priority Clean
    • This clean is a set number of hours where our techs clean as much as they can in the time allowed. You provide us with a list of your priorities in order of importance and our techs will take it from there. Clients understand that this is not a full house cleaning and that everything on the list might not be completed. Due to the nature of this clean, we do not offer re-cleans.
  • Ovens & Refrigerators and other add on services can be added to any clean by calling the office or adding on the service through your client hub.

?What is not included with my clean?

  • Windows are not included in any of our cleans. Window washing is quoted in person and is a separate service through our home services division. Our techs do not have the proper tools or training for professional window washing. Contact our office for a quote.
  • We can not clean the inside of cabinets that are not empty.
  • We are not able to move furniture.
  • We are not able to clean inside china cabinets.
  • We are not able to hand wipe knickknacks or cluttered shelves.

⏱Getting ready for the cleaning:

  • Don’t clean before we arrive. Leave it to us! But do pick up and tidy as much as possible so we can focus on more detail and quality for you. If you don’t have time to tidy, you can add the Tidy Package to your clean for an additional charge, just contact our office! We are not able to move furniture, hand wipe knickknacks, or hand wipe cluttered shelves due to liability issues. Surfaces 80% or more cluttered will be cleaned around to make the best use of our time in your home.
    Tidying up looks like:
    • No dirty or clean dishes in the sink
    • Toys picked up from floors
    • Clothes and towels picked up
  • Any rooms with doors closed will not be cleaned, we respect your privacy and will assume those areas are not to be entered.
  • Be sure that we are able to gain entry to your home the day of the clean.
  • Secure your pets if they are aggressive or if you don’t want them around our techs.
  • Move any expensive, fragile or precious possessions to a safe place that won’t be cleaned, like a spare room or inside of a curio or china cabinet.

?The Best Setting: The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our tech can work uninterrupted. We recommend that you try to schedule your cleaning on a day when there will be fewer people at home.

?️Protect our Techs: For the safety of our cleaning techs, please have the thermostat set to 73 on the day of your clean during summer months to prevent heat stroke. We will gladly turn it up when we leave, just let us know the desired temperature!

??Those You Love: We do our best to work safely but we recommend that children are out of the area where we are cleaning. We may be working with equipment and products that are not safe for them.

?Pets: We love your pets! But please secure any pet who may get overanxious or stressed or be a threat. Please know that we do not clean up after sick pets or clean up any pet accidents including cat litter.

✅Quality Control: Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving and you can count on us to address any issues you communicate to us. Our employees take great pride in the work they do and want to be informed when you are disappointed with their service. Please call us at 386-290-7594 to share immediate feedback. Or email us at info@justpeachycleanllc.com. Leave it to us. Share your comments caringly and constructively.

Service Limitations:

  • ? Just Peachy Clean is a residential and commercial cleaning company, and we do not offer carpet cleaning services. We are unable to move furniture, clean up pet messes, or handle any biohazard situations. Additionally, we do not clean houses with live pests (roaches, bed bugs, rats, fleas, etc.) or unsafe environments (aggressive pets or people, visible black mold, active construction). If our technicians encounter an unsafe environment, they reserve the right to leave, and you will be charged the full amount for the scheduled service.
  • ? By agreeing to this, you understand that Just Peachy Clean does not remove pet messes or biohazard messes (including feces or urine from any source—human, pet, mouse, kitty litter, etc.).
  • ? You understand that we cannot move furniture due to liability issues. We will clean all reachable fixtures and appliances in place, and those that cannot be reached will be addressed with an extendable duster to the best of our ability. The extent to which these items are cleaned varies by service type (Top to Bottom Clean vs. Recurring Maintenance). We do not bring in step ladders for maintenance or priority cleans, and our techs cannot use your step ladders to remain OSHA compliant.
  • ⚡️ You acknowledge that we cannot clean without water and/or electricity. If there is no water and/or power when our techs arrive, you will be charged the full price, and the cleaning will not be performed.
  • ? You understand that while we will do our best to mitigate buildup, we cannot guarantee the removal of stains in kitchen cabinets, tubs, showers, toilets, sinks, or grout lines, including staining from mold or mineral buildup due to hard water or negligence.
  • ? You acknowledge that some dust resettlement may occur after the cleaning service. We try to limit the dust in the air but cannot entirely prevent it.
  • ⏱ Our 100% Peachy Guarantee means that if you are not satisfied with your clean, you can contact our office, and we will do our best to send someone back within 24 hours (unless it falls over a weekend). However, we do not offer refunds.
  • ? By agreeing to this, you understand that Just Peachy Clean may take before and after photos for quality assurance purposes.
  • ? You understand that we use a microfiber mopping system and recommend having your hard floors deep cleaned by a professional hard flooring cleaning service once or twice a year. This is the equivalent of vacuuming carpets versus having them professionally shampooed.

Customer Responsibilities:

  • ? You agree to provide a lightweight vacuum for our tech to use in your home. This prevents cross-contamination of allergens, germs, pet hair, and dirt (except in the case of move-in/move-out cleans).
  • ? If your home is cluttered or has dishes in the sink on the day of the clean, our technicians will do their best to work around it. However, this may add time to the job, and you may be invoiced accordingly. We do not currently offer organizing services.
  • ? You agree to secure any pet who may become overanxious, stressed, or be a threat. We cannot enter a home with an aggressive pet, and we do not clean up after sick pets or handle pet accidents.
  • ?? While we do our best to work safely, we recommend that children are out of the area where cleaning is taking place, as the equipment and products used may not be safe for them.
  • ? For Move Out/In Cleanings, you agree that the home must be vacant, including the absence of any other vendors or contractors. The home must have power and water. If there is no water/power or contractors are present, you will be charged the full amount, and we will remove our team from the home. Shelves, cabinets, and drawers must be empty. If the freezer was added on, it should be unplugged 24 hours prior to the clean to be properly cleaned. We do not perform trash outs.
  • ⛄️ You agree to keep your home’s AC set no higher than 74°F during hotter times and the heat no warmer than 68°F during colder times on the day of the clean.
  • ?️ If you insist on a specific time of day for cleaning, you understand that if scheduling leads to any down/wait time, you may be charged an additional fee to cover the time that our employee is asked to wait before accessing your home or place of business.
  • ⌚️Arrival Window: Please allow for the following arrival windows for your appointment:
      • For 8:30 am appointments: 15 minutes before or after
      • For all other appointments: 1 hour before or after

Payment and Cancellation Policies:

  • ? Skip/Cancellation/Reschedule/Lockout:
    • To reschedule, cancel, or skip your service, please call 386-290-7594 during business hours (8:30-5:00 M-F). You understand that you may be charged up to a 50% partial fee if you cancel service with less than 36 hours’ notice (nights and weekends do not count towards the 36 hours). You also understand that any retainer you have paid towards your clean will be forfeited if you do not give 36 hours’ notice (not including nights and weekends); however, if you give proper notice, your retainer can be applied to a different day.
    • Recurring Service Skip Fee: Your next clean will be charged accordingly:
      • Weekly: Charged Bi-Weekly Rate for Next Visit
      • Bi-Weekly: Charged Monthly Rate for Next Visit
      • Monthly (every 4 weeks): Charged a 50% Increase for Next Visit
      • After the next visit, your rate will return to the normal service charge. We must strictly adhere to this policy to prevent lost wages for your cleaning professionals.
    • Lock Out: You understand that you may be billed a 75% partial fee for failing to provide access to the home upon arrival, if we are unable to clean (no power, no water, pests, etc.), or if you turn us away at the door. There are no exceptions after the first incident. Any retainer you have paid towards your clean will be forfeited if our technicians do not have access to the home on the day of the clean.
    • ? Payment: Payment is due at the time of service. Any retainers charged are non-refundable once your card is charged. Your credit card number will be securely retained as backup payment for undisputed delinquent balances. If payment is not received within 36 hours, a $15 late fee will be applied.
    • ? Holidays: If you wish to reschedule, cancel, or skip your cleaning during a holiday week, a two-week notice prior to your cleaning is required. If less than two weeks’ notice is given, a cancellation fee of 100% of your scheduled service will be charged to your card.
    • ? You understand that Just Peachy Clean does not offer refunds. We re-clean until you are satisfied.
    • ? Tipping: Tipping is greatly appreciated but not required. A suggested tipping range is 10 to 15% of the fee before sales tax. If you wish to add tipping to your credit card payments, please call our office.
    • ⬆️ Rate Increases: We reserve the right to raise our rates at any time. You will be given advance notice of a price increase.

Damage and Liability:

  • ? Sometimes breakage occurs when items are unstable or unsecured: pictures not hung securely, top-heavy items with unstable bases, wobbly/tippy objects. We cannot take responsibility for such items. Value must be verified for any item over $25. In some cases, we may have the broken or damaged item repaired by a professional restoration company. Breakage/Damage complaints must be made to the Just Peachy Clean Office within 24 hours of service.