What to Know Before Your Clean

Thank you for scheduling your cleaning with us!

What you need to know before your clean.

📄What is included in your clean?

  • Top to Bottom Checklist (Deep Cleans & Move In/Out)
  • General Clean/Maintenance clean
  • Priority Clean
    • This clean is a set number of hours where our techs clean as much as they can in the time allowed. You provide us with a list of your priorities in order of importance and our techs will take it from there. Clients understand that this is not a full house cleaning and that everything on the list might not be completed. Due to the nature of this clean, we do not offer re-cleans.
  • Ovens & Refrigerators can be added to any clean by calling the office or adding on the service through your client hub.

🚫What is not included with my clean?

  • Windows are not included in any of our cleans. Window washing is quoted in person and is a separate service through our home services division. Our techs do not have the proper tools or training for professional winds washing. Contact our office for a quote.
  • We can not clean the inside of cabinets that are not empty.
  • We are not able to move furniture.
  • We are not able to clean inside china cabinets.
  • We are not able to hand wipe knickknacks or cluttered shelves.

Getting ready for the cleaning:

  • Don’t clean before we arrive. Leave it to us! But do pick up and tidy as much as possible so we can focus on more detail and quality for you. If you don’t have time to tidy, you can add the Tidy Package to your clean for an additional charge, just contact our office! We are not able to move furniture, hand wipe knickknacks, or hand wipe cluttered shelves due to liability issues. Surfaces 80% or more cluttered will be cleaned around make best use of our time in for home.
    Tidying up looks like:
    • No dirty or clean dishes in the sink
    • Toys picked up from floors
    • Clothes and towels picked up
  • Any rooms with doors closed will not be cleaned, we respect your privacy and will assume those areas are not to be entered.
  • Be sure that we are able gain entry to your home the day of the clean.
  • Secure your pets if they are aggressive or if you don’t want them around our techs.
  • Move any expensive, fragile or precious possessions to a safe place that won’t be cleaned, like a spare room or inside of a curio or china cabinet.

🛋The Best Setting: The ideal cleaning situation is when no one is home. Since this is not always possible, please eliminate as many distractions as possible so our tech can work uninterrupted. We recommend that you try to schedule your cleaning on a day when there will be fewer people at home.

🌡️Protect our Techs: For the safety of our cleaning techs, please have the thermostat set to 73 on the day of your clean during summer months to prevent heat stroke. We will gladly turn it up when we leave, just let us know the desired temperature!

👧🏻Those You Love: We do our best to work safely but we recommend that children are out of the area where we are cleaning. We may be working with equipment and products that are not safe for them.

🐾Pets: We love your pets! But please secure any pet who may get overanxious or stressed or be a threat. Please know that we do not clean up after sick pets or clean up any pet accidents including cat litter.

Quality Control: Our quality control system is interactive and dependent upon your feedback and communication to function. We need your input on the overall experience and quality you are receiving and you can count of us to address any issues you communicate to us. Our employees take great pride in the work they do and want to be informed when you are disappointed with their service. Please call us at 386-290-7594 to share immediate feedback. Or email us at info@justpeachycleanllc.com. Leave it to us share your comments caringly and constructively.

🔑Access to your home: We must assess a 50% fee when you don’t leave access to your home the day of service. There are no exceptions after the first incident.

📆Cancellation: We will assess a 50% fee if you cancel with less than 36 business hours notice (weekends are not included).

💳Payment: All deposits are non-refundable. Final payment is due at the time of service. A credit card number to be held for final payment. If we receive two ‘insufficient funds’ checks in 12 months we will require a credit card number for back up payment or prepayment three weeks before service. A late fee of $15 will be accessed to all past due invoices.

⚠️Refunds: We do not give refunds. We guarantee our work if notified within 24 hours of your appointment. We honor that by re-cleaning until you are satisfied.

🧾Tipping: is greatly appreciated but not required. A suggested tipping range is 10 to 15% of the fee before sales tax. Call our office if you wish to add tipping to your credit card payments.

⬆️Rate Increases: We reserve the right to raise our rates at anytime. You will be given advance notice of a price increase.

💔Breakage or Damage: It’s bound to happen. We hate it when it does and we do our best to prevent it! Here are our breakage and damage policies:

Each incident is reviewed on a case by case basis. Please save the broken or damaged item for inspection.

Report the breakage or damage as soon as possible after the cleaning, within 30 days of discovery.

Before we come to clean, please move expensive figurines or glassware, fragile or unstable items to a location we do not clean, or have us skip that area completely if you do not wish to accept the risk.

Sometimes breakage occurs when items are unstable or unsecured: pictures not hung securely, top heavy items with unstable bases, wobbly/tippy objects. We can not take responsibility for such items.

Value must be verified for any item over $25. In some cases, we may have the broken or damaged item repaired by a professional restoration company.

🛑Things we are not able to do: We do not clean up pet messes or any biohazard messes (including cat litter). We do not clean in unsafe environments; ie: live pests (roaches, bed bugs ,rats, fleas, etc.), aggressive pets or people, black mold, active construction, etc…